We at Ace cars London have over 35 years’ experience in passenger transfer and parcel delivery and we see ourselves as an ideal partner for anyone seeking a safe, professional and reliable service. We are on hand 24 hours a day, 7 days a week.
Our expertise, together with our passion for excellence, technology and professionalism enables us to provide a prompt and reliable service to all our customers. We have made considerable investments in technology, which means we can provide you with real-time tracking of all our vehicles. This allows us to instantaneously locate the vehicle and inform you of its progress.For your safety and security all of our vehicles have a clear ACE Cars sticker in the back window so you can travel with peace of mind.
At Ace cars London professionalism is central to everything we do and every service we offer. Our drivers are a vital component to ensuring that this aspiration carries through to all areas of our business. We expect and ensure that all drivers have a thorough understanding, knowledge and experience of what is required by our customers. Our drivers are all PCO licensed, security checked and carry ID.Each vehicle is equipped with the latest in satellite navigation technology.
Our diverse fleet of late registered vehicles will provide you with a safe and comfortable journey. Each vehicle is equipped with the latest in satellite navigation technology.
This service is available to passengers travelling to and from airports. Simply tell us the date you are flying and your flight number and leave the rest to us! Our driver will meet and greet you at the information desk in the arrivals hall of the Terminal you arrive at. Your driver will carry a branded welcome board with your name on it and after having met you, will escort you to your vehicle and drive you to your destination.
At Ace Cars London, we provide a fast, safe and prompt service for all your courier needs. Once collected, the courier will deliver the parcel directly to its destination. Our Vehicle Locator facility provides customers with real time information on the location of their parcel, from the time of allocation to the time of arrival at both collection and drop off points.
Open an Account
It’s easy to open an Ace Cars London account OnLine. Take a few minutes to complete the Online Account Application Form and your new account details will be sent directly to you. If you have any queries relating to opening an account, please contact our Business Development team on 0209806666
ACE CARS LONDON Ltd takes the responsibility of your privacy seriously and complies with the General Data Protection Regulation 2018 (GDPR). When you use ACE CARS, you trust us with your information and we are committed to keeping that trust. The policy below describes what information we collect, how it is used, your rights and the lawful basis that permits us to process this information.
Effective Date: 25th May 2018
Last Modified: 24th May 2018
Your privacy is important to us and we value your right to remain anonymous. We have therefore established the following policy in regards to your privacy.
of data held?
– Personal details (name, address, telephone number etc)
– IP address, cookie strings or mobile device information
– Location data
– Inbound / outbound call recordings
– CCTV recordings
What information is collected?
We, at ACE CARS LONDON Ltd are known as the ‘Controller’ of any personal data you provide to us. We collect basic personal details about you which includes your title, first name, last name, telephone no, email address, location data (mobile booking app). Any customer payment card details are stored on the mobile app and any payments are processed/stored on ADELANTE SOFTWARE LTD secure system. Any card payments taken over the phone are processed via a INGENICO card machine which does not store any card details once the transaction is processed. We record and store CCTV footage for the safety of our customers and staff and also for crime prevention purposes.
Why we need your information?
To provide ground transportation services and to alert you via SMS messages when your
private hire vehicle is dispatched and the driver is outside your collection address. For your safety and security, within these SMS messages, the following details are provided, driver name, badge number, vehicle details, in accordance to Transport for London (TFL) regulations.
How we process your information?
We enter your personal and job itinerary information into our dispatch system in order to provide transport services.
How long we retain your information?
Personal data that we process shall not be kept for longer than is necessary. Service data and account data will be retained for a minimum period of 12 months and for a maximum period of 6 years.
Sharing and disclosing your personal information?
We do not share or disclose any of your personal information with anyone unless we receive an official lawful request from the police (DPA form is required), any other government agency which includes TFL. For customer bookings customers are asked.